ITB Berlin 2010Berlin, Germany — 10-14 March 2010
You probably deal with difficult customers every day, but what do you do when a client does something that results in injury or even death?
Before it’s too late, join Jeff Chatterton of Checkmate Public Affairs during the next WYSE webinar for practical advice on dealing with unruly customers wreaking havoc, careless mishaps gone viral, and unthinkable misfortunes.
During this session you will learn:
- The secret to tackling an upset customer, neighbour or stakeholder and leaving them with a smile on their face
- The four emotional ingredients that you need in order to be trusted by clients and potential clients
- When to respond to a negative review and when to let it go
- How to respond when people are demanding answers, but won’t like what you’re going to tell them.