ITB Berlin 2020 Workshop

WYSE Archives How to be digitally native for the next generation

Thursday, 5 March 13:00 – 14:00 
Hall 4.1, ITB Center Stage

Session description 

Is there time to catch up with expectations? Kevin O’Shaughnessy from Cityhook and Jack Bowcott from goki will talk about how delivering great experiences to customers means more than just moving online ticket sales to mobile. They’ll look behind the buzz of chat and IOT and into the best practices for today and the trends that will define the future of travel for the mobile-first generation.


David Chapman

Director General
WYSE Travel Confederation

Kevin O’Shaughnessy

Founder and CEO 

Jack Bowcott