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ITB Berlin 2020 Workshop

New trends in mobile tech: Beyond booking to notification commerce and journey service

Kevin O’Shaughnessy, Founder and CEO, CityHook

Thursday, 5 March 15:00 – 15:30
Hall 4.1, Stand 117 (WYSE Workshop area)

Session description

Kevin’s heart is mobile tech, from early days as part of the smartphone revolution to building mobile-friendly experiences for travel at CityHook. Mobile is now the dominant form of booking for airfare, and now covers more and more of the digital travel footprint. At the same time, the costs of building great mobile experiences whether for web or for “native” can be daunting. In this session, Kevin will talk about one trend in customer service and travel marketing which can improve customer service or even the bottom line and which forms part of relationship-based commerce driven by notifications and other mobile technologies.


Speaker

Kevin is Founder and CEO of CityHook, the airport-to-city transportation platform and app, as well as the founding designer of the search and booking technology underpinning the platform. His career has largely been devoted to software development and travel technology. Kevin is also Chapter Leader of Travel Massive’s Dublin chapter, regularly organising and hosting meet ups for travel tech start-ups. Kevin is a graduate of UCD Michael Smurfit Graduate Business School, Dublin and the National University of Ireland, Galway. He is a regular contributor to WYSE Travel Confederation programming at ITB Berlin.