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09 June 2015
9 Jun 2015 -

9 June | The trust advantage: Protecting your reputation in the face of adversity

You probably deal with difficult customers every day, but what do you do when a client does something that results in injury or even death?

Before it’s too late, join Jeff Chatterton of Checkmate Public Affairs during the next WYSE webinar for practical advice on dealing with unruly customers wreaking havoc, careless mishaps gone viral, and unthinkable misfortunes.

Jeff Chatterton is a high risk and crisis communications consultant, who specialises in the travel and tourism industries. Jeff is one of those people you don’t realise you need in your corner until it’s too late.

Title: The trust advantage: Protecting your reputation in the face of adversity
Date: Tuesday, 9 June
Time: 17:00 – 18:00 CET
Presenter: Jeff Chatterton, Checkmate Public Affairs

10 June | Booking Sources Review

Be one of the first to hear the results of the Booking Sources survey in the next STAY WYSE webinar.

This session will examine where accommodation bookings are coming from, how bookings vary between providers of different sizes and locations, and offer suggestions on how you can increase your bookings.

Title: Booking Sources Review
Date: Wednesday, 10 June
Time: 17:00 – 18:00 CET
Presenter: Steve Lowy, UMI Digital

Free for members 

Both of these webinars are free for WYSE Travel Confederation members. The Booking Sources Review webinar is also free for STAY WYSE members. Not a member? Check out the membership options, alternatively you may join at a cost of EUR 75 per webinar or EUR 250 for the entire 2015 webinar series. Contact education@wysetc.org for more information.