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Customer service was one of the top three factors that millennial travellers said they considered when choosing a travel agent; a clear indication that millennial travellers are looking for expertise and excellent service and that the travel agent is certainly not dead.

Millennials travel agent clients were most likely to choose a travel agent based on cost, followed by good customer service and finally destination knowledge.

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The Millennial Traveller II report, published on 27 January, offers an insight into millennial traveller use of travel agents, airlines, tour operators and hostels. To read more about millennial travel agent clients, read the full report. The Millennial Traveller report series is available free of charge to members of WYSE Travel Confederation. Non-members may purchase the reports or download free executive summaries on our website.

Read the full report

To read more about the millennial airline passenger, read the full report. The Millennial Traveller report series is available free of charge to members of WYSE Travel Confederation.

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Non-members

If you are not a member, download our FREE executive summary, or purchase the full report for just EUR 99.95.

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Visit www.wysetc.org/research to download our full range of reports.

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